Problem solving can require thousands of personal transactions or messages and research has even higher messaging levels. So every transaction delay time adds to the time it takes to get solutions.
We can see that with this transaction path diagram where the message goes from one person to the second to the third – all of them searching for the solution and every time hopefully they get a little closer to it.
But is there is a big problem: it can take thousands of these transactions. A day has over 86,000 seconds so if the reaction times take days instead of seconds, the solution time increases by a factor of tens of thousands.
So the 1st tip is that business users should learn from social media users, who react in seconds. For example on facebook you get immediate answers. “React in seconds”.
The 2nd tip: use collaborative applications which generate email notifications and that everybody can work on the same ideas and documents at once. For example, Google Docs for text documents, Mindmeister for mindmaps, Cacoo for drawings; Basecamp for Project Management, Questetra for Workflows and so on.
Then the 3rd tip is: that each person turns on all the notifications and forwards them automatically to on inbox, and then here’s the big one: test all the communication pairs between yourself and everyone else, so that if you send a message that they get an email notification that doesn’t go into to spam, for example.
Because if it does, its delay there of days makes it impossible to solve the problems. Not just difficult, but impossible. And then of course, when you get a notification click on it immediately because it will bring usually directly to where the topic is within the application, which saves your user time.
So if you found this issue of interest or you have any other project issues, please feel free to contact me. Thanks very much.
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