What your lack of communication does to you

This short video from Scatterwork is about what your lack of communication does to you. Imagine a situation to call a  meeting. Somebody requests the meeting and the assistant will send out a request “is it OK on Tuesday?” and the team will say “That’s fine” and then the invitation is sent. This is maybe where a problem might arise. The invitation may not be seen by the boss for some days because he or she is busy doing something else;is away; is traveling; whatever. So there is a lack of communication at that stage. Also there was already a lack because Tuesday wasn’t specific enough and it could be that somebody is available at particular time of the day but not another, so eventually the boss answers “Sorry that time doesn’t work” so the assistant has to repeat the work by telephone. He or she has to
ring around and wait until each person is free.

Eventually everybody says “OK” then they schedule the meeting.It depends and could be several days before they actually meet; then they hold meeting.So what do we learn? One of the things we notice is that poor process includes many opportunities for poor communication or even total lack and if we think about, it whenever we delay on a communication we are actually delaying the whole issue or the whole object of what we are trying to do. Another downside is that the best time option is not systematically selected.Then everyone gets involved a couple of times and in the end they might even take more time to organize the meeting then to hold the meeting.Some general conclusions: for one off actions of course we just do the work.But all tasks in business are a combination of some activity and communicating about it.

We should be aware of the delay impact that the lack of communication or lack of good or accurate communication causes.We need to think through; come to a meeting with the right materials, with the right information so that we don’t go away saying “I could have known beforehand, but I did not”.Because you cannot make up lost delay. So if you’re interested in any of these topics or any other project issues, please contact me. You have the contact details there on the screen. I look forward to talking to you.

Dr. Deasún Ó Conchúir (pronounce) is a Collaboration Consultant at Scatterwork, which supports Project Solutions for Virtual Teams.

Email: deasun@scatterwork.com

Tel: +41 79 692 4735 Talk to me

LinkedIn: Connect with me

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Scope Management

Hello, Deasún Ó Conchúir from Scatterwork with an anecdote from the book Overview of the PMBOK Guide and this time, it’s to do with brainstorming and scope management. Scope says what is in a project, what work do we need to do? If that’s not very visible, then we can get pushed off track or the scope can change without anyone really noticing and then of course, it’s harder to deliver and then people are disappointed and so on, so management of scope is rather important and in particular, acceptance of the scope.

The anecdote here is that I was consulting on an international project where a new work package was being started. This could have been documented privately and then passed to the project manager for feedback. The disadvantage would have been too little acceptance. When we had the solution, the core project team was at the end of a planning meeting and ten minutes were left before some of the participants had to take taxis to the airport.

Using Post-it notes, forty or fifty ideas of what needed to be done were collected in less than five minutes and after they went away, they were documented. Because the team had participated in the brainstorming, the result was accepted by the core team without question. I think if we had put the same list together and emailed it out, it wouldn’t even have been read. Thank you.

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