Scatterwork Guest: Why must virtual teams have soft skills?

My name is Howard Esbin and I’m the creator a virtual team game.

Virtual Team members need trust to collaborate effectively. The research shows that the lack of trust is fundamentally the greatest challenge that virtual teams globally are facing today. The research also shows that there is a direct correlation between social emotional intelligence on virtual teams, that’s soft skills, and the degree of trust that may manifest.

The research also shows that if there is limited soft skills,chances are trust will be affected and there will be a significant lack thereof. The challenge for virtual teams, leadership and training is that there is insufficient time to build relationships. There is an inability to read nonverbal cues and there’s a lack above water cooler moments. The goal for effective training is to actually create virtual water cooler equivalence and to promote symbolic communications.

The research further shows its symbolic communication and the equivalent water cooler moments are going to be tied to a variety of soft skill applications. Our original research has identified twenty best practices and when one looks at these in total,they’re all about engaging and connecting the whole person and virtual team emotionally at the start a project. These best practices help a virtual team,essentially of virtual strangers, break the ice and therefore provide the equivalent of water-cooler moments using online play, games and creativity.

In summary, why must virtual team’s have soft skills? To be productive virtual teams need to trust each other. In order to trust, virtual team members must be self-aware and pacific, appreciate their differences and communicate honestly. These are all soft skills. Thank you.
Virtual Teams (1)

Dr. Deasún Ó Conchúir (pronounce) is a Collaboration Consultant at Scatterwork, which supports Project Solutions for Virtual Teams.


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