Sharpen your Cultural Sensitivity

Hello and welcome to another short video from Scatterwork, this time about sharpening your cultural sensitivity within virtual teams.No work takes place without people and everything that happens in the working world is initiated by people and even when there is deep automation, what work is done and when is decided by individuals.

A key competence that allows that in humanity is the ability to communicate and how we communicate is profoundly affected by our cultural programming.So communication can be smooth when both sides use the same program but unconscious use of different programs can lead to profound problems and misunderstandings.

Now, culture has many dimensions: how we eat dress, speak, live, legislate and social rules for hierarchy, religion, motivation,morals, beliefs, attitudes etc are all cultural dimensions and the fact that there are so many has big, big implications for the complexity and risk of virtual teams.

The risks are multiplied by the number of dimensions so the more complexity there is, the more likely we are to trip up on something and the resulting communication risk is huge even in moderate size teams so we ask the question: how are we going to survive? And here we have a few tips. One of them is to dedicate a virtual meeting time to
listening to members, for example explaining why a particular day is a holiday where they live.This will
give us hints about background,history, locality, religion and so on and so on from the other place and of course if we do the same they will have the benefit of understanding us better.

Agree to delay the reaction to “funny” or unusual behavior.It may be something was totally
unacceptable but we need to stop and think.It may have been that what they did was meant to bring a completely different reaction because of our different programming.

Recognize that you yourself are programmed and are not culturally neutral.You can ask others what they find culturally exotic in your behavior.
And ask others who know the other cultures to brief you.This is a very easy way to find out.People who have worked in the other cultures that are in your team and see what they have to say.So Scatterwork supports Project Solutions for Virtual Teams.

So if any of this is of interest to you,you have all the contact details on that page.

Thanks very much.

Dr. Deasún Ó Conchúir (pronounce) is a Collaboration Consultant at Scatterwork, which supports Project Solutions for Virtual Teams.


Tel: +41 79 692 4735 Talk to me

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