Quality Management

Hello, this is Deasún Ó Conchúir again from Scatterwork for another anecdote from the book Overview of the PMBOK Guide. The topic here is quality management. This time I have two stories. The first one is about the quality of management itself and then the second one is the quality of the project.

The first one. The project manager had a small team. He told them there would be a weekly meeting every Monday afternoon. The first week, everyone was present. The second week, the project manager knew he was going to arrive late and telephoned ahead to ask the meeting to start without him. The third week, he said he couldn’t attend and delegated the meeting chair to one of his team members. Unfortunately, he did not brief this person about everything and in any case the manager didn’t want to delegate. The fourth week, the manager did not come to the meeting and just told the team that he was unavoidably engaged. The point of this particular anecdote, which of course really happened, is that quality applies in projects, not just to the deliverable, but also to the style of management.

Now, I have a second little anecdote here to do with quality in projects. I once worked in a computer factory which made standard models. As the orders came in from different countries which needed different keyboard layouts, the manufactured items were taken apart and reassembled with the right keyboard so the work that had been done was being wasted and then replaced by more work. It’s hard to find the value of add on in this process and I hope that such practices have long since gone.

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